Refund policy

Thank you for shopping with Secondhand Pet Supply. We are committed to providing high-quality, gently used pet products at affordable prices. We understand that sometimes items may not meet your expectations, and we want to make sure that you are satisfied with your purchase.

Please note that we do not offer refunds for any products purchased from our store. This is our zero refund policy.

We encourage you to carefully inspect all items before making a purchase to ensure that they meet your needs. If you have any questions about a product's condition or suitability for your pet, please feel free to contact us for assistance.

In the unlikely event that a product is defective or not as described, please contact us within 7 days of receiving your order. We will work with you to find a satisfactory resolution, which may include an exchange or store credit. Please note that this will be at our discretion.

To initiate a return or exchange, please contact us at (503) 498-8382 or michael@secondhandpetsupply.com. Please include your order number and the reason for the return in your message.

We appreciate your understanding and support of our small business. Thank you for choosing Secondhand Pet Supply for your pet's needs.

Sincerely,

Michael Santiesteban 

Founder of Secondhand Pet Supply